We at Clear Cost take your privacy seriously and take technical and organizational measures to ensure that your data protection rights are respected both by us and by our partners.
You can browse our website and search for hotels without identifying yourself and without providing any data except technical data about your computer and connection (see more below).
When you book a hotel and pay for it by a bank card, the necessary data (card type, card number, card verification value, expiry date) is collected and stored by the payment processing provider. We do not receive your personal details or account data stored by the payment processing provider; we get only a confirmation of payment from them.
If you ask our manager to find you a better price, we will need just your e-mail to send you and answer.
If you want to create an account in order to manage your booking history that would allow you to receive special offers, we would need your additional data to identify you and to help you maintain your account. The following personal data is collected in the process of your registration (“sign up”) on the website:
Note that we do not store your password in a readable form, only specific data allowing to check the correctness of inputted password (password’s hash function).
If you agreed that we inform you about our products and services and send you promotional e-mails and newsletters, we will collect and use your e-mail.
If you contact us through e-mail, your e-mail address together with any other information included in the e-mail (e.g., your name, your booking details) will be received and temporarily stored by us unless the issue is solved;
Moreover, our servers automatically collect technical data about your computer and connection: browser type, operating system, IP address, time and date of your visits, statistical data on page views, traffic to and from other websites and standard web log information.
The technical data is kept in a separate database. It is not linked directly to the data your provided (name, e-mail, so on), only via a token which allows pseudonymisation of your data.
We store your account data unless you delete your account; then we delete your account data.
Data received when you contact us by e-mail is stored unless your question is resolved.
Technical data about your computer and connection is deleted as soon as it is no longer needed.
If some legal rules require keeping your data for longer periods, your data is stored for these periods.
We use your personal data provided while making an order (booking a hotel) exclusively for the processing of your order and related claims resolutions.
We use your e-mail address for sending you our newsletters, if you allow us to do so.
Pseudonymised statistics information is used for consumer service control and website performance evaluation.
We may also use your personal data in cases and in the ways required by applicable law and official authorities’ requests.
Sure. But if you choose not to provide us your personal data or provide fake data, we will not be able to process your request and send you an answer, or provide you customer service, newsletters, or other services. If you refuse to provide data during account registration, we will not be able to create your account.
To exercise your rights, you need to contact us by e-mail firstname.lastname@example.org. Before answering your request, to make sure that we will not give your data to another person, we will ask you to provide proofs of your identity.
We may reject you request only if we obliged to do so under the law. In this case we will try to satisfy you as far as we are allowed, for example, by blocking your information instead of deletion.
You may delete your account at any moment. In this case, we will delete your registration data (name, e-mail, phone, account info). Logs of your actions on the site are not deleted, but since that their identification token is not linked to any data allowing to identify you.
We may use Google Analytics services that collect and process data about how you use our website. Google Analytics receives from us no data that personally identifies you as an individual (name, e-mail address, shipping address). For more details, see Google policy “How Google uses data when you use our partners' sites or apps”.
Also, we are obliged to give your personal data to official authorities in cases provided by law, for example, for purposes of criminal investigation.
Your password is essential to your account. We highly encourage to use unique letters, numbers, and characters and never to disclose your account password to anyone. In case you decide to share your credentials (login, password) to another party – bear in mind that you are fully responsible for all actions that occur in your account, including legally binding actions that were carried out in your account on your behalf. If your credentials become known to a third party against your will, please notify us immediately so that we could take measures.
We use different security technologies to ensure security of your personal data. We offer secure “https” access to our website. Additionally, we regularly carry out monitoring of our systems in order to identify vulnerabilities and/or attacks. However, please note that despite the above listed measures, we cannot guarantee complete security of your personal information. Therefore, we strongly recommend you also take all possible precautions.
Note that if you access our website from a shared device or a device in a public space (such as library, or Internet café), some information may also be available to those individuals, who use this device after you. If you use an open internet network (such as open Wi-Fi), transmitted data may be available to other users of this network. We bear no responsibility for your data interception in these cases.
Cookies are small text files that are downloaded on your device by websites that you visit and that allow a website to recognise your device. They are stored by each browser separately and contain information about how you use the website. Cookies are then sent back to originating website on each subsequent visit.
When you simply browse our site without registration, cookies allow us to see which articles, tools and topics are of most interest to you – and to improve our site subsequently to make it more useful and interesting to you. Similarly, they allow us to track a history of your hotels search and to improve a search mechanisms and sites classification logic.
Cookies make possible logging in on the site and staying logged in. If you choose an option “Remember me” while logging in, cookies will allow us to remember you and not ask for your login and password next time you visit our site within the next 30 days.
Cookies make possible purchase mechanism: they ”remember” what items you put into the basket and keep this information during payment processing.
Session cookies: cookies that allow us to link your actions only during a browser session. They are deleted when you close your browser. They include:
Persistent cookies: cookies that remain on your device for a set period of time specified in the cookie (persistent cookies). They are activated each time that you visit our site. They help the site to remember choices you make: your language settings, text size. These cookies help to improve your experience of a site by providing a more personalized service.
Google Analytics cookies: they provide a statistical analysis that help us understand how people use our site. These cookies collect information in an anonymous form. Examples of information collected by Google Analytics: the number of visitors to the site, countries and places from where visitors have come to the site, how much time each visitor spent on the site, type of browser the visitor used and the pages they visited. We can also use the Display Advertisers feature in Google Analytics.
You can opt out of providing us with this information if you wish, with no impact on your experience of our site. For more information Google Analytics including how you can manage your settings and opt out of this feature, please visit Google Analytics Help: Safeguarding your data.
See more on what are cookies, their types and managing on All About Cookies website.
If you do not want your browser to store cookies – or some particular kinds of cookies – any more, or if you want to delete previously saved cookies or to change other settings, most modern browsers will allow you to delete cookies, block cookies, or choose what cookies are stored in the future.
Look at your browser's 'help' function to find out how to do this. Or see the details on how to manage cookies in major web browsers:
Please note that if you change your browser settings to block all cookies, you may not be able to access all or parts of our website.